ServiceNow Training | Job support

Introduction to ServiceNow Training:

What Is ServiceNow?

ServiceNow is a software platform which supports IT Service Management (ITSM). It helps you to automate IT Business Management (ITBM). This cloud-based platform is designed based on ITIL guidelines.

ServiceNow focuses on service-orientation toward the tasks, activities, and processes. It uses machine learning to leverage data and workflows to help modern enterprise becomes faster and more scalable.

It offers the flexibility, power, and dependability to achieve the goals of the incident and problem management. Moreover, users are free to select their most comfortable support interface. It
provides all the information to the technician to diagnose and repair issues while removing the dependency on spreadsheets and emails.

Why use Service Now?

● All stakeholders including employee and customer make changes to the same platform
which streamlines operations and provides a single version of the truth
● Allows your employee to perform better, and the service levels will eventually improve
● Helps to reduce ITSM costs up to 60%
● Helps you to replace unstructured work patterns/business processes with intelligent
workflows
● It offers many ways to get help including forms, questionnaires, chat, email, etc.
● Web services and email actions handle events from various monitoring tools and
external sources.
● ServiceNow will help you work very quickly which makes your work process smarter and
faster.
● Being SaaS, you do not need to worry about configuration, deployment, updates, and
maintenance.
● You can offer a customer friendly self-service portal with your branding.

Key Features of ServiceNow

● Ease of customization
● Better Support to your customers with low maintenance cost
● Real time analysis and reporting
● Data confidentiality and integrity
● Improved operational tracking
● On-demand IT Service Management
● Instance-based implementation
● Low configuration requirement to quickly running within an enterprise

Thara Info Tech Solutions Pvt Ltd.

 Email: info@tharainfotechsolutions.co.in
 Mobile: 9989445901